This includes SLAs, configuration details, purchase orders, warranty expirations, and any other vendor-related information. The solution also facilitates greater speed to resolution for service requests. Through periodic, prescheduled asset discovery sessions, IT administrators can ensure the Web Help Desk platform grows with their company. These functions apply to software as well as hardware, making SolarWinds Web Help Desk the perfect solution for all your IT asset management needs.
Try SolarWinds Service Desk for more functionality in asset and service management. Developed by network and systems engineers who know what it takes to manage today's dynamic IT environments, SolarWinds has a deep connection to the IT community. SolarWinds uses cookies on its websites to make your online experience easier and better. By using our website, you consent to our use of cookies. For more information on cookies, see our Cookie Policy. Toggle navigation. Products Network Management.
Systems Management. Database Management. IT Security. IT Service Management. Application Management. All Products. View All Network Management Products. Unify log management and infrastructure performance with SolarWinds Log Analyzer. View All Systems Management Products. Easy-to-use system and application change monitoring with Server Configuration Monitor.
View All Database Management Products. Monitor your cloud-native Azure SQL databases with a cloud-native monitoring solution. Web Help Desk Basic On-Premises ticketing software to help manage tickets from request to resolution.
AppOptics SaaS-based infrastructure and application performance monitoring, tracing, and custom metrics for hybrid and cloud-custom applications. Loggly Fast and powerful hosted aggregation, analytics and visualization of terabytes of machine data across hybrid applications, cloud applications, and infrastructure.
Papertrail Real-time live tailing, searching, and troubleshooting for cloud applications and environments. Pingdom Real user, and synthetic monitoring of web applications from outside the firewall. Web Performance Monitor Web application performance monitoring from inside the firewall. View All Application Management Products. Remote Monitoring.
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Customer Portal Download the latest product versions and hotfixes. Access the Customer Portal. Orange Matter Get practical advice on managing IT infrastructure from up-and-coming industry voices and well-known tech leaders. View Orange Matter. LogicalRead Blog Into databases? From a ransomware perspective, if they simultaneously hit all the organizations that had SolarWinds Orion installed, they could have encrypted a large percentage of the world's infrastructure and made off with enough money that they wouldn't have ever had to work again.
So, I definitely think that we can see this with other types of groups [not just nation states] for sure. Lucian Constantin is a senior writer at CSO, covering information security, privacy, and data protection. Here are the latest Insider stories. More Insider Sign Out. Sign In Register. Sign Out Sign In Register. Latest Insider. Check out the latest Insider stories here.
More from the IDG Network. SolarWinds Trojan: Affected enterprises must use hot patches, isolate How to prepare for the next SolarWinds-like threat. SolarWinds hack is a wakeup call for taking cybersecurity action. FireEye breach explained: How worried should you be? The SolarWinds Senate hearing: 5 key SolarWinds attack explained: And why it How to prepare for the next SolarWinds hack is a wakeup call for How to prepare for and respond to a Top SolarWinds risk assessment Tips to harden Active Directory against FireEye breach explained: How worried US sanctions Russian government, Show More.
Microsoft's very bad year for security: A timeline. SolarWinds hack. The SolarWinds hack timeline: Who knew what, and when? Network outages can cause severe losses for businesses, as it affects both day-to-day internal operations and external functions like websites and sales.
The high cost of network failure—or even momentary downtime—means a proactive, comprehensive, and professional network monitoring solution can be well worth the investment. The right network monitoring software can make all the difference for your organization by allowing you to perform the following tasks, each of which is critical to ensuring overall business productivity.
View key metrics. Look for user-friendly fault monitoring, performance analysis, availability monitoring , cross-stack network data correlation, and hop-by-hop network path analysis. Visibility into these metrics can improve both proactive and in-the-moment network performance troubleshooting.
Manage a hybrid environment. See inside and outside your network. Use packet path information beyond what manual tools can provide. Faster analysis can also mean fewer performance issues affecting your end users. Discover root causes more quickly. Speed up the troubleshooting process by facilitating data correlation through a cross-stack approach. Map the network. Automatically discover and map devices , performance metrics, link utilization, and wireless coverage, so you have a clear view of everything occurring on your network and can troubleshoot issues before they affect the network and business.
Plan ahead. Network monitoring software can offer automated features for forecasting, alerting, and reporting, allowing you to automatically calculate exhaustion dates using thresholds based on peak and average usage. When you can configure network resources more efficiently, you can potentially avoid the cost of purchasing unnecessary or additional hardware.
Network monitoring software is only effective if all the right capabilities are in place. When it comes to choosing a robust solution, look for the following features and capabilities. Sensor and protocol compatibility. Multi-vendor compatibility. You need insight into devices from a variety of vendors. Advanced alerting. Choose a network monitor tool to help reduce the flood of unnecessary network alerts.
You should also be able to send network alerts through several channels, including SMS and email. Path visualization. Performance analysis. When it comes to performance issues, streamlined analysis features can help accelerate the identification of root causes. Look for network monitoring software with a way to easily compare both real-time and historical metrics. Intelligent mapping. It can be easier to catch problems and understand issues with at-a-glance visualizations of the relationships between routers, switches, interfaces, and other elements.
Wireless monitoring and management. Wireless networks are also important to end-user productivity. Your network monitoring tool should offer a way to view dead zones and availability, monitor access points, and create wireless heatmaps.
Logging integrations. While network monitoring tools often have many features, they rely on a number of core functions to get the job done. Network monitoring tools work by connecting to various network elements, analyzing packet traffic, capturing relevant device metrics, and presenting this information in a useful format.
Network monitoring tools connect to various network components. One common way is through the SNMP protocol, a standard for collecting data on IP networks typically supported on modems, routers, servers, printers, workstations, switches, and more.
It uses the management information base MIB to query variables and change them if needed. Another option is ICMP, an error-reporting protocol that generates error messages regarding packet delivery—useful information when troubleshooting latency issues and more. Additionally, monitoring tools may use WMI, a Microsoft-specific method of providing users with information about local or remote computer system status. WMI can allow monitoring tools to implement system setting changes.
Network monitoring tools track traffic. Understanding network traffic often comes down to monitoring packet activity.
Investigating network traffic anomalies at this level is a standard way to get to the root cause of performance issues. By analyzing the header and payload, the monitor can identify and classify traffic as well as offer you the insights you need to effectively troubleshoot.
Packet information can also enable you to understand how much data is currently crossing your network, especially when compared to historical baselines. Abnormal usage can mean a security threat. You can also track traffic for applications being used on your network to understand what applications may be causing slowdowns, or whether employees are using too many traffic-heavy apps.
Network monitoring tools display information using visual maps. You can create a map of managed nodes by manually placing the nodes onto the background image of your choice. This background image could be anything from a regional map to an office floorplan.
You can also define the relationships and connections between these nodes.
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